Your information.

Who we are

Shepherd Estate Ironworks (“we”, “us”) is responsible for the personal information you share through this website, by phone, by email or over WhatsApp. If you have any questions about this notice or your information, email enquiries@shepherd-estate-ironworks.co.uk or call 07494 563955.

What we collect

When you send an enquiry through our quote form, we collect your name, phone number, email address, postcode, the type of project and anything you tell us about it. If you contact us by phone, email or WhatsApp, we keep the details and any photos you choose to send.

We don’t ask for sensitive information, and we don’t collect payment details through this website.

How we use it

We use your details only to respond to your enquiry, arrange a site visit, prepare a quote and, if you go ahead, carry out the work. We won’t send you marketing, and we never sell your information.

Under UK data protection law, our lawful basis is that the information is needed to take steps at your request before entering into a contract with you, and our legitimate interest in replying to people who contact us.

Who we share it with

We use a small number of trusted services to run this website and handle enquiries:

• Web3Forms receives quote form submissions and passes them to us by email.
• Google provides our email inbox.
• Cloudflare hosts this website and provides basic, privacy-friendly visitor statistics.

Some of these services may process data outside the UK. Where they do, they use legal safeguards such as standard contractual clauses. We don’t share your information with anyone else unless the law requires us to.

How long we keep it

If an enquiry doesn’t lead to work, we delete your details within 12 months. If we carry out work for you, we keep your details and project records for up to 6 years after the job is finished, which we need for accounting, tax and guarantee purposes.

Cookies

This website doesn’t use advertising or tracking cookies. Our visitor statistics are anonymous and don’t use cookies. Our fonts are loaded from Google Fonts, which means your browser connects to Google and shares your IP address, as it would with most websites.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. Just get in touch using the details above and we’ll respond within one month.

If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk, though we’d appreciate the chance to put it right first.